Frequently Asked Questions (FAQs)
Have questions about non-emergency medical transportation? Explore our FAQs to learn about scheduling, wheelchair transportation, Medicaid services, dialysis rides, service areas, and what to expect from Kedali Medical Transportation.
Category Questions
Still Have Questions? We’re Here to Help.
Our team is here to provide personalized assistance and help you arrange safe, reliable, and stress-free transportation for your medical appointments, treatments, and healthcare needs.
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General Questions
Frequently Asked Questions (FAQs)
Find answers to common questions about Kedali Medical Transportation services, including wheelchair transportation, Medicaid rides, dialysis appointments, hospital discharges, airport transfers, scheduling, service areas, and more.
1. What is Non-Emergency Medical Transportation (NEMT)?
Non-Emergency Medical Transportation (NEMT) provides safe and reliable transportation for individuals who need assistance getting to medical appointments, treatments, healthcare facilities, and other non-emergency destinations. Our services are designed for clients who do not require emergency medical care during transport.
2. What areas do you serve?
Kedali Medical Transportation proudly serves McClean County, Tazewell County, Peoria County, Livingston County, LaSalle County, Sangamon County, Logan County, Macon County, Champaign County, Piatt County, Ford County Cook County, Will County, Neighboring States. Contact us to confirm service availability in your area.
3. What types of transportation services do you provide?
We provide transportation for:
Doctor appointments
Dialysis treatments
Physical therapy visits
Outpatient hospital services
Eye care appointments
Dental appointments
Pre and post-surgery transportation
Facility discharges
Airport transportation
Wheelchair transportation
Ambulatory transportation
Long-distance transportation
Doctor appointments
Dialysis treatments
Physical therapy visits
Outpatient hospital services
Eye care appointments
Dental appointments
Pre and post-surgery transportation
Facility discharges
Airport transportation
Wheelchair transportation
Ambulatory transportation
Long-distance transportation
4. Do you provide wheelchair-accessible transportation?
Yes. We offer safe and comfortable wheelchair transportation services with properly equipped vehicles and trained staff to ensure passengers travel securely and comfortably.
5. Do you accept Medicaid?
Yes. We provide transportation services for eligible Medicaid clients as well as private-pay customers. Please contact us to verify eligibility and transportation coverage.
6. How far in advance should I schedule a ride?
We recommend scheduling your transportation as early as possible to ensure availability. However, we will do our best to accommodate same-day and short-notice requests whenever possible.
7. Can a family member or caregiver ride with me?
In many cases, yes. A caregiver, family member, or authorized companion may accompany a passenger if space is available. Please notify us when scheduling your ride.
8. What should I do if I need to cancel my transportation?
If you need to cancel or reschedule your ride, please contact us as soon as possible. Providing advance notice helps us better serve all clients and avoid scheduling disruptions.
9. Is Kedali Medical Transportation available for airport transportation?
Yes. We provide reliable airport transportation services for individuals, seniors, patients, and families traveling to or from airports within our service area.
10. What if I have special transportation needs?
We understand that every client has unique transportation requirements. When scheduling your ride, please inform us of any mobility assistance, wheelchair accommodations, or other special needs so we can provide the most appropriate transportation solution.
